The cleaning and delivery staff at Babash needed a more efficient way to track rug pick-ups and deliveries. Their existing system was fragmented, relying heavily on memory and requiring staff to cross-check multiple sources for order details — resulting in delays and human error. I was tasked with designing a mobile delivery tracker that would centralize all relevant order information in one place.

The challenge: Many workers were older, had limited experience with digital tools, and some faced vision impairments — so the solution needed to be highly intuitive, easy to navigate, and accessible to all team members.