Babash Rug Services -
Tier Comparison Tool

Date: April 2025

Role: UX/UI Design, UX Research

Live Site: CLICK HERE

Undo it, see my process

Babash Rug Cleaning is a premiere rug cleaning service in Los Angeles, whose clients often struggled to understand the differences between their service tiers. I was tasked to create a tier comparison tool that would help customers differentiate between the various tiers of rug cleaning they offer.

While researching I found that many clients were older and not tech-savvy, so the interface needed to be simple, accessible, and aligned with Babash’s warm, family-owned aesthetic — evoking trust, ease, and professionalism throughout the experience.

Final Product

How we got there

Challenges:
  • The average user/customer is between the ages of 50-60, and struggle using technology.

  • Many users expressed confusion between the differences between tiers, and the current table, not only did not adjust accordingly for mobile but used very small fonts in a dense grid.

  • The old table gives everything the same amount of weight without taking into account the importance of different elements.
Solutions:
  • I created sections for each category of service and used large icons to show the difference between categories and varying size of icons to show differences across tiers.
Before
After
After